Frequently Asked Questions
Everything you need to know about your Natasha Denona EU experience.
Which EU countries do you ship to?
We provide standard and express shipping to all European Union member states. Delivery times typically range from 2 to 5 business days depending on your location.
Are your products cruelty-free?
Yes, Natasha Denona is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we allow others to test on our behalf.
What is your return policy for EU orders?
We accept returns for unused and unopened products within 14 days of delivery. Please contact our support team to initiate a return and receive a shipping label.
Will I have to pay customs duties or import taxes?
Since we ship directly from within the European Union, customers located in EU member states will not incur any additional customs duties or import taxes.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and iDEAL for your convenience.